Hearing Aid Repair Services
Expert, independent repairs and troubleshooting in Hertford, Hertfordshire
At Hertford Hearing, we understand how isolating and stressful it is when your hearing technology stops working. Our clinic in Hertford, Hertfordshire provides rapid, expert hearing aid repairs and servicing to get you back to hearing clearly as quickly as possible.
Under the guidance of our Lead Audiologist, Danielle Barker (FdSc, RHAD, MSHAA), our dedicated team is here to offer reassuring, honest, and expert support. Because we are a 100% independent audiology clinic, we can assess and repair devices from almost any major manufacturer, giving you clinical expertise without corporate sales pressure.
Direct, trusted support for your hearing technology
We can repair, clean, and service the vast majority of modern hearing devices on-site at our Hertford clinic, or coordinate directly with manufacturers for complex repairs. Our standard appointment fee of £40 covers our expert diagnostic time, with any necessary spare parts or manufacturer lab fees charged additionally
If your hearing devices are not performing at their best, or if they have stopped working altogether, we are here to help. Our clinical team can quickly diagnose issues and restore your comfort and connection to the world around you.
Common hearing aid issues we support
Most hearing aid faults can be resolved quickly in our clinic with professional cleaning, minor part replacements, or minor adjustments. Regular maintenance is designed to extend the life of your investment and keep your hearing experience clear and comfortable.
We provide a comprehensive range of professional servicing, including:
Replacing Wax filters and guards
Blocked filters are the single most common cause of weak or lost sound. We quickly replace these to restore full clarity.
Changing Microphone Covers
Dust and debris can build up on microphone covers over time, muffling sound. We replace them to keep your devices crisp and clear.
Generic Re-Tubing
For behind-the-ear devices, the acoustic tubing can harden, yellow, or split. We can replace generic tubing to keep your sound clean and your fit secure.
Replacing Receiver Wires
If your receiver wire becomes weak, intermittent, or physically damaged, we can fit a fresh, high-quality replacement.
Professional Clinical Cleaning
We use specialised suction and cleaning equipment to safely extract deep-set wax and debris, protecting the delicate internal electronics of your aids.
Battery and Charging Faults
We diagnose and resolve issues with both traditional disposable battery contacts and modern rechargeable charging docks.
Reprogramming and Fine-Tuning
If your hearing has changed or your environments sound different, we can adjust your acoustic settings to match your current needs.
Smartphone App Support
We help troubleshoot pairing issues with your mobile phone or tablet, ensuring you feel confident controlling your settings.
How our repair service works
Calling our welcoming clinic team directly on 01992 877666 is the quickest way to arrange your repair, you can also complete our simple contact form below. We will gather a few quick details about your devices, book you a convenient appointment, and aim to resolve the issue during your visit.
To help us get your hearing aids working as quickly as possible, please have the following details ready when you contact us (or include them in your online form message):
- The make, model, and serial number of your hearing devices.
- Where you originally purchased them and how long you have owned them.
- The date of your last hearing assessment.
- A brief description of the fault you are experiencing.
What to expect during your clinical repair appointment:
- Ear Health Verification: We start by checking your ears for wax blockages or other ear conditions to ensure the issue is not ear-related.
- Clinical Assessment: We thoroughly inspect and test your hearing devices in our dedicated clinic.
- On-Site Resolution: We aim to complete most minor repairs and servicing on the day, allowing you to walk out with fully functioning hearing aids.
- Manufacturer Coordination: If your devices require more complex internal repairs, we can manage the process of sending them securely to the manufacturer’s laboratory, keeping you fully informed of timescales and costs.
Contact us for Hearing Aids repair
If your hearing aids are whistling, sounding weak, or failing to turn on, do not struggle in silence. Get in touch with us today to find out how we can help:
Email: info@hertfordhearing.co.uk
Phone: 01992 877666
Mobile: 07496 299169
Message us on WhatsApp
Where to find us
Hertford Hearing
2 St Andrew Street,
Hertford,
Hertfordshire,
SG14 1JA
Car:
Our clinic is located just past St Andrew Street Car Park on the opposite side of the road. The car park has 103 spaces (5 of which are blue badge bays). The carpark is open 24/7 for short-stay only up to 5 hours.
Train:
We’re a short walk from both Hertford North and Hertford East train stations.
Bus:
The following bus routes travel along St Andrew Street in Hertford; 324, 341, 378, 379, 380, 390, 395, 641, H1, H2, H4. We’re also a short walk from Hertford Bus Station where plenty of local bus services connect Hertford to the surrounding towns within Hertfordshire and Essex. For further information about public transport serving Hertford visit Intalink.
FAQs
Yes, we can repair and service hearing aids purchased from other providers, depending on the age of the devices and their warranty status.
If you would like ongoing local care, we also offer a dedicated service to “adopt” your existing hearing aids. This comprehensive package includes a full hearing assessment, professional cleaning, a clinical service check, and reprogramming the devices to your current hearing prescription, provided they are still suitable for your needs.
Yes, we provide temporary “loaner” hearing aids to keep you connected, but this service is strictly reserved for our existing clients and those whose care we have officially adopted.
We cannot safely configure or program loaner hearing aids without having your up-to-date hearing assessment data on our clinical system. This protocol ensures that any temporary device is set perfectly and safely for your ears.
We do not provide NHS repairs, but we can offer a generic re-tubing service for standard behind-the-ear NHS devices if we have the correct parts in stock.
Standard acoustic tubing is less common on private digital hearing aids, meaning our stock of specific NHS-compatible tubing styles can vary. Please note that we cannot replace or repair NHS custom moulds or custom ear tips. If a part breaks during a generic re-tubing attempt, we are unable to replace the NHS device, so we always recommend contacting your local NHS audiology department first.
Our standard fee is £40 for our professional diagnostic time and on-site labour, with any replacement parts or manufacturer lab fees charged additionally.
If your devices are still covered under their original manufacturer warranty, certain replacement parts may be covered at no extra charge. We will always discuss potential costs with you transparently before carrying out any work.
No, we do not offer a national postal repair service because we believe in personalised, in-person clinical care.
To safely and comfortably refit your repaired hearing aids, we must physically check your ears, measure your ear canals, and verify the acoustic fit in person. We invite all clients to visit our welcoming clinic in Hertford for safe, professional care.