Phonak Hearing Aids & Technology
Get Phonak hearing aids & repair services in Hertfordshire
Experience robust Swiss-engineered performance and universal Bluetooth connectivity. At Hertford Hearing, we provide professional fittings, adjustments, and long-term care for Phonak’s popular range of hearing devices, helping you stay effortlessly connected to your smartphone, television, and loved ones.
Phonak is internationally renowned for its exceptional universal connectivity and automatic sound processing, making their devices highly popular for active local professionals and families alike. Their latest Infinio platform introduces industry-first deep neural network technology, which is designed to instantly separate speech from background noise in demanding environments. This cutting-edge processing can help you follow complex conversations in busy local restaurants or family gatherings, which may significantly reduce the daily listening effort and fatigue often caused by hearing loss.
Why get Phonak hearing aids from Hertford Hearing?
We provide complete, bespoke care for Phonak hearing systems, ensuring your advanced devices are precisely programmed to your individual hearing thresholds rather than left on generic factory settings. At Hertford Hearing, we believe that high-specification technology is only as good as the clinician who calibrates it. We invest quality time to customise and optimise your devices across different simulated acoustic environments, helping you receive the maximum benefit from your investment.
Because we are entirely independent, we do not push one brand over another; instead, we recommend exactly what is right for your unique lifestyle. When you choose to get your Phonak devices from our local clinic on St Andrew Street, you are choosing a comprehensive treatment plan that supports your hearing health for years to come. You are not simply selecting a physical device, you are partnering with local audiology experts who will support your hearing journey long into the future.
Our registered audiologists ensure you make informed, confident choices through a personal, step-by-step service:
- Expert Clinical Consultations: We guide you through your options with complete care, offering a full range of custom, wireless, and rechargeable options.
- Precise Fitting and Verification: We verify all fittings using advanced clinical methods, such as Real Ear Measurement and Speech Mapping, to confirm the device performs optimally inside your ear canal.
- Specialist Assistive Accessories: We help you explore additional avenues to clear communication, such as Roger wireless microphones, for peak performance in highly complex settings.
- Ongoing Rehabilitation and Care: We go far beyond the initial fitting, providing routine fine-tuning, physical cleanings, expert repair services, and clinical counselling for both hearing loss and tinnitus.
300+ 5-Star Reviews
HCPC & BSHAA Registered
Comfortable, Calming Environment
Commitment to Lifetime Care
100% Independent Clinic
Trusted Local Clinic
Why we like Phonak: Danielle's Thoughts
“Phonak hearing aids are highly respected across the independent audiology sector for their outstanding versatility and robust everyday reliability. I particularly value how effectively their automatic environment manager adapts to changing acoustic spaces, which can help make busy social situations feel comfortable and natural again. With their seamless, universal Bluetooth streaming and highly dependable rechargeable power cells, they represent an exceptionally practical, high-performance option for our clients in Hertfordshire.”
– Danielle Barker (FdSc, RHAD, MSHAA), Lead Audiologist
Featured Phonak hearing aid styles
Whether you prefer a discreet custom-moulded device that sits completely inside the ear canal or an ultra-sleek receiver-in-canal style that rests comfortably behind the ear, the Phonak Infinio platform offers a model tailored to your anatomy and lifestyle. Every style we fit at our Hertfordshire clinic is fully configured to your unique hearing profile.
Audéo Infinio Sphere R
The Audéo Infinio Sphere R represents a major milestone in hearing care. It is the first hearing aid to be powered by a dedicated real-time artificial intelligence chip, known as DEEPSONIC. This advanced processor works instantly to separate unwanted background noise from clear speech in any direction. For local patients who frequently visit busy pubs, restaurants, or professional meetings, this style offers unprecedented clarity in challenging environments, allowing you to focus on the conversation without the exhausting mental strain. This receiver-in-canal model is fully rechargeable and features universal Bluetooth connectivity.
Audéo Infinio R
The Audéo Infinio R is the foundational receiver-in-canal style of the latest Phonak range. Powered by the high-speed ERA processing chip, it delivers exceptional sound quality from your very first fitting. This style automatically adapts to your surroundings, transitioning smoothly between quiet living rooms and lively outdoor environments. It is perfect for individuals seeking a reliable, high-performance hearing system with long-lasting rechargeable batteries, hands-free phone call streaming, and seamless compatibility with smartphones, televisions, and tablets.
Virto Infinio R
For those who want the advanced features of the Infinio platform in a custom-made shell, the Virto Infinio R is an outstanding choice. Individually crafted to match the precise contours of your ear canal, this in-the-ear style provides a secure, comfortable fit and natural acoustics. Unlike many traditional custom models, the Virto Infinio R offers both full rechargeability and direct Bluetooth streaming, giving you the perfect blend of personalised cosmetic discretion and modern, convenient functionality.
CROS Infinio
If you have single-sided deafness or significantly poorer hearing in one ear, the CROS Infinio is designed specifically for you. This clever system features a transmitter worn on your poorer ear, which instantly picks up nearby voices and sounds, sending them wirelessly to an Infinio hearing aid worn on your better-hearing ear. This allows you to follow conversations from either side without needing to constantly turn your head, making social outings, driving, and group discussions much more comfortable and relaxing.
Virto Infinio NW Titanium
The Virto Infinio NW Titanium is the ultimate choice for total cosmetic discretion. Custom-built from high-grade medical titanium, the shell is fifteen times stronger than traditional acrylic, allowing it to be made incredibly thin. This results in an exceptionally small, lightweight device that sits deep inside your ear canal, making it virtually invisible to those around you. Because it is non-wireless, it maximises battery life and keeps the device as compact as possible, while utilising the natural acoustics of your outer ear to gather sound.
Virto Infinio NW
The Virto Infinio NW is a custom-moulded, non-wireless acrylic hearing aid designed to sit deeply and comfortably in the ear canal. This style is highly discreet, making it a popular choice for clients who want a low-profile solution without behind-the-ear components. By sitting inside the canal, it takes full advantage of your ear's natural shape to determine where sounds are coming from, providing a very clean, natural listening experience for daily activities.
Helpful Phonak Information & Support Resources
Adjusting to new hearing technology is a journey that extends beyond your clinical fitting. To support you between your visits to our St Andrew Street clinic in Hertford, we have compiled these helpful video guides and practical resources. These tools are designed to help you get the absolute best out of your Phonak hearing aids from the comfort of your own home.
If you have any questions or require hands-on support, please do not hesitate to contact our friendly team at Hertford Hearing. We are always here to help you fine-tune your devices, supply fresh consumables, or provide clinical advice.
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Where to find us
Hertford Hearing
2 St Andrew Street,
Hertford,
Hertfordshire,
SG14 1JA
It couldn’t be easier to get to us:
Car:
Our clinic is located just past St Andrew Street Car Park on the opposite side of the road. The car park has 103 spaces (5 of which are blue badge bays). The carpark is open 24/7 for short-stay only up to 5 hours.
Train:
We’re a short walk from both Hertford North and Hertford East train stations.
Bus:
The following bus routes travel along St Andrew Street in Hertford; 324, 341, 378, 379, 380, 390, 395, 641, H1, H2, H4. We’re also a short walk from Hertford Bus Station where plenty of local bus services connect Hertford to the surrounding towns within Hertfordshire and Essex. For further information about public transport serving Hertford visit Intalink.
FAQs
Phonak hearing aids are ideal for clients who want exceptional day-to-day reliability and robust, all-round performance. They are highly suited for individuals with a broad spectrum of hearing loss, including complex, severe, or profound configurations. Because Phonak excels at speech processing, these devices are highly recommended for anyone who values strong speech understanding in noisy environments, such as local restaurants or workplaces, and who requires seamless, direct Bluetooth connectivity with multiple digital devices.
Yes, we provide expert diagnostic and repair services for a wide variety of older Phonak generations at our clinic on St Andrew Street. This includes the popular Lumity, Paradise, and Marvel ranges. As an independent clinic, we can source genuine replacement parts, replace damaged receiver wires, custom-mould new domes or earmoulds, and update your internal programming to match any changes in your hearing. If your devices require a complex manufacturer repair, we can manage the entire clinical transit and return process on your behalf.
The battery life varies depending on the specific model and your personal streaming habits. The standard Audéo Infinio R provides up to 20 hours of continuous daily use on a single charge, which includes several hours of direct audio streaming. The advanced Audéo Infinio Sphere R, which utilises a secondary real-time artificial intelligence chip to process sound, offers approximately 18 hours of battery life. This includes a dedicated period of intensive speech-in-noise processing, ensuring you have reliable power to get through a full day of active communication.
Yes, one of the greatest benefits of Phonak technology is its true universal connectivity. Unlike many other brands that rely on specialised protocols, Phonak hearing aids use standard Bluetooth Classic. This allows them to connect seamlessly to almost any Bluetooth-enabled device, including Apple iOS devices, Android smartphones, tablets, laptops, and even smart televisions. You can enjoy completely hands-free phone calls, where your hearing aid microphones pick up your voice directly, without needing to hold your phone.
Choosing an independent clinic like Hertford Hearing ensures your high-specification Phonak devices are calibrated to their absolute peak performance. High-street chains often rely on rapid, generic automated fittings. In contrast, our Lead Audiologist conducts thorough clinical testing, including Real Ear Measurements, to verify that the sound pressure level reaching your eardrum perfectly matches your unique prescription. Our independence also guarantees that we recommend Phonak because it is truly the best fit for your hearing needs, not to satisfy corporate sales targets.